Compare livepolls and retently on pricing, features, platforms, and ratings — both Surveys tools, Freemium vs Ecommerce Basic $99/mo, Ecommerce Pro $299/mo,…
At a Glance
livepolls
retently
Primary category
Surveys
Surveys
Rating
Not documented
Not documented
Pricing model
Freemium
Ecommerce Basic $99/mo, Ecommerce Pro $299/mo, Enterprise custom-quoted; all plans include a 14-day free trial.
Starting price
$0
Not documented
Free plan
Yes
Not documented
Free trial
Not documented
Yes
Platforms
Not documented
Web
Team collaboration
Not documented
Not documented
AI features
Not documented
Yes
Public API
Yes
Yes
Pricing Compared
Starting price reflects the lowest paid tier, not the full cost for every team size or usage level.
livepolls
No individual plan breakdown documented yet.
retently
No individual plan breakdown documented yet.
Pros & Cons
livepolls
Pros
Create a live poll in about 10 seconds with no account required for creators or voters
Real-time animated results that update for everyone watching simultaneously
Generous free tier with unlimited polls and votes plus REST API access
Simple, single-tier pricing at $9/month — no per-poll upgrades or confusing plan ladder
Developer-friendly with a REST API, agent/MCP tokens, and webhooks for poll and vote events
Cons
Free tier displays a "Powered by LivePolls" badge that only the paid plan removes
Free plan is capped at 100 API requests per day, which is limiting for programmatic use
Focused narrowly on live polling — not a full survey or forms platform with complex question types
Branding customization (theme presets, custom accent color) and vote protection are gated behind Pro
retently
Pros
Deep native integrations with ecommerce and support tools (Shopify, BigCommerce, WooCommerce, Gorgias, Zendesk, Richpanel) reduce setup friction for DTC and retail teams.
Transparent self-serve pricing for its two main plans ($99/mo and $299/mo) with a 14-day free trial and no credit card required.
AI-driven feedback classification and automated Slack/Teams alerting help teams act on detractor feedback quickly.
MCP support lets teams surface live customer feedback directly inside AI assistants like Claude and ChatGPT.
Entry-tier 'Ecommerce Basic' plan caps out at 2,500 surveys/month, 10 campaigns, and 3 seats — growing teams may need to upgrade fairly quickly.
Enterprise-tier features are gated behind a custom sales quote rather than transparent pricing.
Feature set is centered on relationship/transactional survey collection and feedback routing — teams needing broader product analytics would need a separate product.
Company background information is not published on Retently's own site and is inconsistent across third-party sources.