Compare Hotjar Surveys and retently on pricing, features, platforms, and ratings — both Surveys tools, Freemium vs Ecommerce Basic $99/mo, Ecommerce Pro…
At a Glance
Hotjar Surveys
retently
Primary category
Surveys
Surveys
Rating
Not documented
Not documented
Pricing model
Freemium
Ecommerce Basic $99/mo, Ecommerce Pro $299/mo, Enterprise custom-quoted; all plans include a 14-day free trial.
Starting price
Free (20 responses/month); paid plans from approximately EUR 48/month
Not documented
Free plan
Yes
Not documented
Free trial
Yes
Yes
Platforms
Web
Web
Team collaboration
Not documented
Not documented
AI features
Yes
Yes
Public API
Yes
Yes
Pricing Compared
Starting price reflects the lowest paid tier, not the full cost for every team size or usage level.
Hotjar Surveys
Basic — Free Monthly
Plus — Approximately EUR 48/month Monthly or annual
Business — Approximately EUR 64/month Monthly or annual
Scale — Approximately EUR 128/month Monthly or annual
retently
No individual plan breakdown documented yet.
Pros & Cons
Hotjar Surveys
Pros
Free tier with no credit card required, offering up to 20 responses per month
Deep integration with Hotjar's heatmaps and session recordings for combined quantitative and qualitative insight
No-code builder makes it accessible to marketing and product teams without developer support
Flexible distribution via on-site widget, link, or email
Large existing respondent network drawn from Hotjar's 1.3 million-plus website install base
Cons
Free tier's 20-response monthly cap is limiting for anything beyond small-scale testing
Historically priced as a separate subscription from Hotjar's Observe product, adding cost complexity
Less advanced branching and logic than dedicated survey specialists like Typeform
Support is largely ticket-based with multi-day response times
Pricing is in transition as Hotjar migrates to unified Contentsquare plans, creating some uncertainty for new buyers
retently
Pros
Deep native integrations with ecommerce and support tools (Shopify, BigCommerce, WooCommerce, Gorgias, Zendesk, Richpanel) reduce setup friction for DTC and retail teams.
Transparent self-serve pricing for its two main plans ($99/mo and $299/mo) with a 14-day free trial and no credit card required.
AI-driven feedback classification and automated Slack/Teams alerting help teams act on detractor feedback quickly.
MCP support lets teams surface live customer feedback directly inside AI assistants like Claude and ChatGPT.
Entry-tier 'Ecommerce Basic' plan caps out at 2,500 surveys/month, 10 campaigns, and 3 seats — growing teams may need to upgrade fairly quickly.
Enterprise-tier features are gated behind a custom sales quote rather than transparent pricing.
Feature set is centered on relationship/transactional survey collection and feedback routing — teams needing broader product analytics would need a separate product.
Company background information is not published on Retently's own site and is inconsistent across third-party sources.
Use Cases
Hotjar Surveys
In-context website feedback — Teams trigger on-site survey widgets based on visitor behavior to capture feedback about specific pages or flows while intent is fresh.
Post-purchase and NPS surveys — Ecommerce and SaaS teams send email-based surveys to gather satisfaction scores and open-ended feedback after a purchase or key interaction.
Combined behavior and feedback analysis — Growth teams pair survey responses with heatmap and session recording data from the same visitors to understand both what happened and why.