Canny helps product teams collect feedback, prioritize features with AI Autopilot, and share public roadmaps and changelogs. Free plan available.
Canny is feedback management software that gives product teams a single, structured place to collect user requests, decide what to build, and tell customers when it ships. It replaces the common pattern of feedback scattered across support tickets, spreadsheets, and sales notes with public or private voting boards, a visual roadmap, and a built-in changelog.
The company was founded in 2015 by Sarah Hum and Andrew Rasmussen, who met working as a designer and engineer at Meta, and is headquartered in San Francisco. Canny has grown as a bootstrapped, profitable company rather than a venture-backed one, which it frequently cites as evidence of long-term product stability.
Feedback is captured through customizable boards where users and teammates submit and upvote ideas, and can also flow in automatically from Intercom, Zendesk, Slack, and a Chrome extension so support teams can log requests without switching tools.
Canny's AI layer, Autopilot, is bundled into every plan, including Free. It deduplicates similar submissions, summarizes long comment threads, and drafts suggested replies, reducing the manual triage work of running a feedback inbox.
Prioritized feedback can be pushed directly into engineering workflows through native integrations with Jira, Linear, ClickUp, Asana, GitHub, and Azure DevOps, keeping the roadmap and the backlog in sync without manual re-entry.
Canny uses a freemium, tracked-user-based pricing model with three published tiers. Free covers up to 25 tracked users with unlimited posts, boards, and Autopilot AI. Pro, at $79/month billed yearly, adds custom domains, translations, PM tool integrations, segmentation, and automation rules for larger or more structured teams.
The top-tier Business plan is not publicly priced and requires a sales conversation; it adds SSO, CRM integrations, and support for very high tracked-user volumes. Canny offers a roughly 20% discount for annual billing and has separate reduced pricing for qualified non-profits.
Yes. Canny has a permanent Free plan for up to 25 tracked users with unlimited posts, boards, and access to Autopilot AI; paid plans start at $79/month for higher usage tiers.
Canny was founded in 2015 by Sarah Hum and Andrew Rasmussen, who previously worked together as a designer and engineer at Meta.
Autopilot is Canny's built-in AI layer that deduplicates similar feedback, summarizes comment threads, and drafts replies. It's available on every plan, including Free.
Yes. The Pro and Business plans include native integrations with Jira, Linear, ClickUp, Asana, GitHub, and Azure DevOps for pushing prioritized feedback into engineering workflows.
Yes, custom domains are available starting on paid plans, letting companies host their feedback board and changelog under their own domain.