Luma Health review 2026: patient engagement and scheduling platform features, custom pricing, funding, pros, cons, and alternatives for healthcare teams.
Category
Healthcare & Wellness
Pricing
Custom / Quote-based, from Custom pricing
Verified
Not yet
Last updated
July 18, 2026
Founded
2015
Headquarters
San Mateo, California, United States
Web AppNo-CodeAI
Overview
Luma Health is a healthcare patient engagement and scheduling platform founded in 2015 and headquartered in San Mateo, California, used by hospitals and clinics to automate patient communication and care coordination.
It is unrelated to Lu.ma, the events platform, and Luma AI, the generative video company, despite sharing the Luma name.
Key Features
The platform integrates with electronic health record systems to automate appointment reminders, digital intake, waitlist backfill, referral scheduling, and post-visit follow-up across text, email, and phone channels.
Luma Health has increasingly positioned its product around operational AI, aiming to automate scheduling and outreach decisions rather than simply sending reminders.
Pricing
Luma Health does not publish pricing publicly and instead quotes each healthcare organization individually based on size, patient volume, feature needs, and EHR integration complexity.
Third-party estimates suggest costs can run around 250 dollars per user per month, though actual enterprise contract pricing varies significantly by organization.
Key Features
EHR integration — Connects with major electronic health record and practice management systems to sync scheduling and patient data.
Automated appointment reminders — Sends multi-channel reminders via text, email, and phone to reduce patient no-shows.
Digital intake forms — Lets patients complete registration and intake paperwork digitally before their visit.
Waitlist backfill automation — Automatically offers open appointment times to waitlisted patients when cancellations occur.
Referral scheduling — Coordinates and schedules patient referrals between providers within a health system.
Patient recall campaigns — Automates follow-up outreach for preventive care and post-visit recall.
Multi-channel communication — Supports text messaging, email, and phone as unified communication channels with patients.
Operational AI workflows — AI-assisted automation for scheduling, outreach, and administrative decision-making across the patient journey.
Pros & Cons
Pros
Deep integration with a wide range of existing EHR systems
Automates high-volume administrative tasks like reminders and waitlist management
Well-suited to complex, multi-location health systems
Backed by significant funding, including a 130 million dollar Series C
Reduces no-show rates and front-office administrative burden
Cons
Pricing is not public and requires a sales consultation to obtain
Best suited to larger health systems rather than small independent practices
Implementation complexity tied to EHR integration can extend rollout timelines
Reported per-user costs may be high for smaller organizations
Competes in a crowded patient engagement software market
Pricing
Custom Custom pricing Custom
Frequently Asked Questions
Is Luma Health the same as Lu.ma or Luma AI?
No, Luma Health is a separate healthcare patient engagement company unrelated to Lu.ma, the events platform, or Luma AI, the generative video company.
How much does Luma Health cost?
Luma Health uses custom, quote-based pricing based on organization size and needs; it does not publish pricing publicly, though some reviews estimate costs around 250 dollars per user per month.
What does Luma Health do?
Luma Health automates patient engagement tasks such as appointment reminders, digital intake, waitlist backfill, referral scheduling, and follow-up recall for healthcare organizations.
Does Luma Health integrate with EHR systems?
Yes, Luma Health is built to integrate with a wide range of existing electronic health record and practice management systems.
Who uses Luma Health?
Luma Health is primarily used by hospital systems, multi-specialty clinics, and other larger healthcare provider organizations.
When was Luma Health founded?
Luma Health was founded in 2015 and is headquartered in San Mateo, California.