OhMD review 2026: HIPAA-compliant patient texting and AI call automation for medical practices. See pricing, features, pros, cons and top alternatives.
OhMD is a patient communication platform designed specifically for healthcare practices that need to text, call, and message patients while staying HIPAA compliant. Founded in 2015 by Ethan Bechtel in Burlington, Vermont, the company built its reputation on a simple idea: let patients text the same landline number they already call, without requiring either side to install an app.
Today OhMD has grown beyond basic texting into a fuller communication suite that includes voice and video calling, an AI phone assistant, website chat, and EHR-connected automated workflows, aimed at reducing the call volume that overwhelms front-desk staff at small and mid-sized practices.
OhMD's core is two-way SMS and RCS texting tied to a practice's existing landline, paired with voice and video calling, voicemail transcription, and call-to-text conversion so incoming calls can be redirected into a text conversation.
On top of messaging, OhMD adds a website chat widget, internal team messaging, automated patient workflows (reminders, intake forms, recalls), and broadcast messaging for practice-wide announcements. The Automate plan layers in Nia, an AI voice and text assistant that can answer routine calls, handle scheduling questions, and route complex calls to staff, along with EHR integrations for syncing patient records.
OhMD publishes two named plans on its pricing page: Communicate starting at $300/month for two-way texting, calling, and team messaging, and Automate starting at $500/month for everything in Communicate plus the Nia AI assistant, automatic call/message routing, and EHR integration (calling usage is billed separately).
Larger multi-location organizations can move to a custom-priced Enterprise plan that adds SSO/identity management, dedicated support, multi-tenant management, reporting, and API access, typically with an annual billing commitment and volume discounts.
OhMD is a HIPAA-compliant patient communication platform that lets healthcare practices text, call, and message patients from their existing office landline, reducing phone tag and call volume.
Yes. OhMD includes a signed Business Associate Agreement (BAA) and multi-factor authentication on every plan to meet HIPAA requirements for handling patient information.
OhMD's published plans start at $300/month for the Communicate plan and $500/month for the Automate plan, which adds the Nia AI assistant and EHR integration. Enterprise pricing is custom.
No. OhMD lets patients text a practice's existing landline number using standard SMS or RCS messaging, so no app download is required on either side.
Nia is OhMD's AI voice and text assistant, available on the Automate plan, which can answer routine patient calls, handle common scheduling questions, and route more complex calls to staff.
Yes, EHR integration is available on the Automate and Enterprise plans to sync patient records and reduce duplicate data entry for front-desk staff.
OhMD was co-founded in 2015 by CEO Ethan Bechtel and is headquartered in Burlington, Vermont.