Compare keela and Accela on pricing, features, platforms, and ratings — both CRM tools, Subscription (SaaS), priced by contact volume. Paid plans start around…
At a Glance
keela
Accela
Primary category
CRM
CRM
Rating
Not documented
Not documented
Pricing model
Subscription (SaaS), priced by contact volume. Paid plans start around $134/month billed annually for up to 1,000 contacts and scale up through higher tiers as contact counts grow, with custom pricing above 10,000 contacts. All plans include unlimited forms, emails, and donations; donation processing runs at a nonprofit rate of about 2.2% + $0.30 via Stripe/PayPal. A guided demo is available.
custom
Starting price
Not documented
Not documented
Free plan
Not documented
Not documented
Free trial
Not documented
Not documented
Platforms
Web
Not documented
Team collaboration
Not documented
Not documented
AI features
Yes
Not documented
Public API
Not documented
Not documented
Pricing Compared
Starting price reflects the lowest paid tier, not the full cost for every team size or usage level.
keela
No individual plan breakdown documented yet.
Accela
Custom Subscription — Custom quote annual or multi-year contract
Pros & Cons
keela
Pros
Purpose-built for nonprofits, so donation forms, tax receipts, and donor stewardship work out of the box
AI features like Smart Ask suggest optimal donation amounts and surface donors most likely to give
Automated, compliant tax receipting for IRS, CRA, and ACNC
Contact-volume pricing with unlimited forms, emails, and donations on every plan
Part of the broader Velora suite (Aplos, Raisely, Keela) for connected accounting and peer-to-peer fundraising
Cons
Entry pricing of around $134/month may be steep for very small or brand-new nonprofits
Costs rise as your contact list grows, since pricing scales by contact volume
No clearly advertised free trial; evaluation is via a guided demo
Some capabilities like Pipelines, texting, wealth screening, and Premium Care are paid add-ons
Focused solely on nonprofits, so it is not suited to for-profit sales teams
Accela
Pros
Purpose-built for government workflows and public-sector compliance requirements
Long track record, over two decades, with deep coverage of civic use cases
Citizen-facing self-service portal reduces in-person counter visits for residents and contractors
Highly configurable to match varied municipal code and process requirements
Available through government procurement contract vehicles, easing public-sector purchasing
Cons
Pricing is not published and requires a lengthy sales and procurement process
Implementation can be complex given the breadth of configurable modules
Legacy configuration options can make the interface feel dated compared to newer govtech entrants
Best suited to government agencies only, not usable for general private-sector business needs
Use Cases
keela
Accela
Building Permit Digitization — Building departments use Accela to move permit applications, plan reviews, and inspection scheduling online, reducing processing time and in-person counter visits.
Business Licensing and Renewals — Cities use Accela Automation to manage business license applications, renewals, and fee collection through a configurable workflow engine.
Code Enforcement Case Management — Code enforcement teams use Accela to log violations, track case resolution, and coordinate with GIS data to manage compliance across a jurisdiction.