Dialpad is an AI-powered business phone, meetings, and contact center platform. Compare 2026 pricing plans, features, pros, cons, and top alternatives.
Category
Communication
Pricing
Subscription (per-user tiered), from $15/user/month
Verified
Not yet
Last updated
July 18, 2026
Founded
2011
Headquarters
San Ramon, California, USA
WindowsWeb AppiOSFree TrialAndroidAPIAIMac
Overview
Dialpad is a cloud-based business communications platform unifying AI-powered phone calling, video meetings, messaging, and contact center software into one system.
Founded in 2011 by Craig Walker (formerly of Google Voice), John Rector, and Brian Peterson, the San Ramon, California company has raised roughly $476 million and reached a $2.2 billion valuation.
Key Features
Dialpad runs on Google Cloud and uses its own proprietary DialpadGPT model to power real-time transcription, live sentiment analysis, automatic call summaries, and agent coaching.
The product line spans Dialpad Ai Voice for business phone service, Ai Meetings for video conferencing, and Ai Contact Center for AI-enhanced customer support and sales.
Pricing
Dialpad Ai Voice starts around $15/user/month billed annually (Standard tier) or $23/month billed monthly, with a Pro tier around $25/user/month annually.
An Enterprise tier is available at custom pricing for large organizations, and each product line (Meetings, Contact Center, Sales) has its own separate tiered pricing.
Key Features
AI-powered call transcription — Real-time transcription of every call and meeting using Dialpad's proprietary DialpadGPT model.
Live sentiment analysis — Detects customer sentiment during live calls to help agents and managers respond appropriately.
Automatic call summaries and action items — AI generates post-call summaries and extracts action items without manual note-taking.
Real-time agent coaching — AI-powered coaching prompts assist sales and support agents live during customer interactions.
Cloud VoIP business phone system — Unlimited calling, call routing, voicemail transcription, and virtual office locations without on-premise PBX hardware.
AI Contact Center — Automated quality management and AI assist features tailored to customer support and sales teams.
Video meetings with AI notes — Dialpad Ai Meetings offers video conferencing with AI-generated meeting notes and action items.
CRM integrations — Native integrations with Salesforce, HubSpot, Zendesk, and other CRM platforms.
Pros & Cons
Pros
Deep, proprietary AI features (transcription, coaching, sentiment) built directly into the platform
Fully cloud-based with native apps across desktop and mobile, ideal for remote teams
Unified platform covering phone, meetings, and contact center in one system
Backed by significant funding and Google Cloud infrastructure for reliability
Cons
Advanced AI and higher-tier plans increase cost relative to bare-bones VoIP competitors
Call quality depends on the customer's own internet connection since there's no dedicated telephony hardware
Enterprise-grade features require custom quote-based pricing
Some features and pricing vary significantly across the separate Voice, Meetings, and Contact Center product lines
Pricing
Standard (Ai Voice) $15/user/month annual ($23/month month-to-month) Monthly or Annual
Pro (Ai Voice) $25/user/month annual ($35/month month-to-month) Monthly or Annual
Enterprise Custom Annual (quote-based)
Frequently Asked Questions
What is Dialpad used for?
Dialpad is used as a cloud business phone system, video meeting platform, and AI-powered contact center for customer support and sales teams.
How much does Dialpad cost?
Dialpad Ai Voice starts around $15 per user per month billed annually (Standard tier), with a Pro tier around $25 per user per month annually and custom Enterprise pricing available.
Who founded Dialpad?
Dialpad was founded in 2011 by Craig Walker, John Rector, and Brian Peterson, originally operating as Firespotter Labs before becoming UberConference and then Dialpad.
What AI model does Dialpad use?
Dialpad uses its own proprietary large language model, DialpadGPT, built on Google Cloud infrastructure, to power transcription, summaries, and coaching.
Does Dialpad offer a free trial?
Yes, Dialpad offers a free trial for prospective customers to evaluate the platform before purchasing.
Who are Dialpad's main competitors?
Dialpad competes with RingCentral, 8x8, Nextiva, Vonage, Zoom Phone, and Five9 in the cloud business communications market.