Nextiva review 2026: VoIP phone, video, SMS, and contact center pricing and features, plus how it compares to RingCentral, 8x8, Vonage, and Zoom Phone.
Nextiva was co-founded in 2006 by Tomas Gorny and Tracy Conrad and bootstrapped from a small office in Scottsdale, Arizona, before landing its first paying customer in 2008. It has since grown into a cloud-based unified communications and customer experience platform serving more than 100,000 businesses and over 1 million users worldwide.
In 2021, Nextiva raised $200 million from Goldman Sachs at a valuation of roughly $2.7 billion, funding its evolution from a pure VoIP phone provider into a broader customer experience management (CXM) platform that layers CRM and AI-driven analytics on top of core voice and messaging.
Nextiva's core product is a cloud VoIP business phone system with unlimited US/Canada calling, HD audio, auto attendants, and call recording. Around that base, Nextiva layers video conferencing, team messaging, business SMS, and a contact center suite for businesses handling higher support volumes.
Higher tiers add a built-in CRM and AI-powered call analytics and sentiment tools, positioning Nextiva as a single platform for both internal communication and customer-facing conversations rather than requiring separate phone, CRM, and analytics tools.
Nextiva's pricing scales across four main tiers. Core starts around $15 per user per month for voice and texting aimed at small businesses. Engage starts around $25 per user per month and adds call-center capabilities, while Power starts around $75 per month with more advanced call-center features.
Enterprise packages for high-volume customer contact needs start around $75 per agent per month, with further customization and pricing available by contacting sales.
Nextiva's plans start around $15 per user per month for the Core plan, with Engage, Power, and Enterprise tiers ranging up to roughly $75 per user or agent per month depending on features.
Nextiva was co-founded in 2006 by Tomas Gorny and Tracy Conrad, with Gorny serving as CEO and having previously founded web-hosting company IPOWER.
No, while Nextiva started as a VoIP business phone provider, it has expanded into a broader unified communications and customer experience management platform including video, messaging, CRM, and AI analytics.
Nextiva offers demos and trial options for its plans; specifics vary by plan and are best confirmed directly on Nextiva's pricing page.
The Enterprise plan targets large brands with high-volume customer contact needs, starting around $75 per agent per month with custom configuration.
Nextiva is headquartered in Scottsdale, Arizona, United States.
Nextiva reports serving over 100,000 businesses and more than 1 million users worldwide.