Freshsales Review, Pricing & Features

Freshsales CRM review covering pipeline management, AI lead scoring, pricing tiers, pros and cons, and top alternatives like HubSpot and Salesforce.

Category
CRM
Pricing
Freemium, from Free (up to 3 users); paid plans start at $9/user/month billed annually
Verified
Not yet
Last updated
July 18, 2026
Founded
2016
Headquarters
San Mateo, California, United States (with a major engineering hub in Chennai, India)
Free PlanWeb AppiOSFree TrialAndroidAPIAIFreemium

Overview

Freshsales is Freshworks' sales-first CRM, launched in 2016 as the company's second major product after Freshdesk. It focuses on contact and deal management, built-in calling and email, and AI-powered lead scoring, rather than broad marketing automation, which Freshworks addresses through its separate Freshmarketer product.

Like Freshdesk, Freshsales is developed and sold by Freshworks Inc., the publicly traded (Nasdaq: FRSH) parent company headquartered in San Mateo, California with major engineering operations in Chennai, India.

Key Features

Core Freshsales features include visual, customizable deal pipelines, a built-in phone dialer, email integration, and a unified customer activity timeline. Higher tiers add Freddy AI lead scoring, automated sales sequences, multiple pipelines, and territory management.

Enterprise-tier capabilities include custom modules, field-level permissions, sandbox testing environments, audit logs, and AI-powered forecasting insights, aimed at larger or more compliance-sensitive sales organizations.

Pricing

Freshsales offers a Free plan for up to 3 users with basic CRM functionality. Paid tiers are Growth ($9/user/month annual), Pro ($39/user/month annual, the first tier with AI lead scoring and sales sequences), and Enterprise ($59/user/month annual, with custom modules and sandboxing).

All paid plans include a 21-day free trial, and monthly billing runs roughly 20% higher than the annual rates listed above.

Key Features

Pros & Cons

Pros

  • Free plan available for very small teams up to 3 users
  • Lower cost than Salesforce at comparable functionality for SMBs
  • Built-in phone and email reduce need for separate sales tools
  • Integrates natively with other Freshworks products (Freshdesk, Freshservice)

Cons

  • AI lead scoring and sales sequences require upgrading to the Pro tier or higher
  • Less deep customization and ecosystem than Salesforce for complex enterprise sales processes
  • Marketing automation is a separate product (Freshmarketer), not bundled into Freshsales
  • Free and Growth tiers lack advanced reporting

Pricing

Frequently Asked Questions

Is Freshsales free?

Yes, Freshsales offers a free plan for up to 3 users with basic contact and deal management, a built-in phone, and email integration, though it lacks automation, sales sequences, and AI features.

What are Freshsales' pricing tiers?

As researched, Freshsales offers Free (3 users), Growth ($9/user/month annual), Pro ($39/user/month annual), and Enterprise ($59/user/month annual), all with a 21-day free trial on paid plans.

When was Freshsales launched?

Freshsales launched in 2016 as Freshworks' second major product, following the 2010 launch of Freshdesk.

How does Freshsales compare to HubSpot CRM?

Freshsales generally emphasizes AI-driven sales efficiency (via Freddy AI) at a lower price point, while HubSpot CRM leads with strong inbound marketing automation and a broader free tier, but can become more expensive as businesses add additional HubSpot Hubs.

Does Freshsales include AI features?

Yes, Freshsales includes Freddy AI-powered lead scoring starting on the Pro plan, along with AI-powered forecasting insights on the Enterprise plan.

Who makes Freshsales?

Freshsales is made by Freshworks Inc., the publicly traded company (Nasdaq: FRSH) that also makes Freshdesk, Freshservice, and Freshmarketer.

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