Kylas CRM review 2026: flat-rate unlimited-user pricing, features, pros and cons, and how it compares to Zoho, HubSpot, and Freshsales.
Kylas is a cloud-based sales CRM founded in 2020 by Vikram Kotnis and headquartered in Pune, India, built specifically for small and mid-sized business sales teams. The company has grown as a self-funded business, reportedly reaching around 7.6 million dollars in annual recurring revenue without raising outside venture capital.
Kylas's defining feature is flat-rate, unlimited-user pricing: instead of charging per seat like most CRM vendors, it charges one flat monthly fee per organization regardless of team size, aiming to give growing sales teams predictable costs as they add headcount.
Kylas covers core sales CRM functionality including lead, contact, and company management, deal and pipeline tracking, task management and reminders, and customizable reports and dashboards. Built-in telephony, email sync, and SMS/WhatsApp integration let reps communicate and log interactions without leaving the CRM, while workflow automation handles lead assignment and repetitive follow-up tasks.
A mobile app and a field sales tracking add-on extend the CRM to reps working outside the office, and a BI analytics add-on offers deeper pipeline insight for teams that outgrow the standard reporting included in paid plans.
Kylas uses a three-tier structure: Embark is free forever with unlimited users and up to 10,000 records; Elevate is a flat rate reported at around 250 dollars per month with expanded records, workflows, and communication integrations, offered with a 7-day free trial; and Exceed is custom-priced for larger teams needing advanced security, phone support, and a dedicated account manager.
On top of the core tiers, Kylas sells granular add-ons priced in Indian rupees for extra email templates, workflows, records, custom fields, storage, and field sales tracking, plus one-time onboarding packages, letting customers scale capacity incrementally rather than jumping a full plan tier.
Yes, Kylas offers a free-forever Embark plan with unlimited users and up to 10,000 records; paid plans start with Elevate at a flat rate from around $250 per month.
Kylas was founded in 2020 by Vikram Kotnis and is headquartered in Pune, India.
Kylas uses flat-rate pricing per organization with unlimited users, unlike most competitors such as Zoho CRM, Freshsales, or Salesforce, which charge per user per month.
Kylas includes lead and pipeline management, workflow automation, telephony and WhatsApp/email integration, reporting and dashboards, and a mobile app, with more advanced features like BI analytics available as add-ons.
Common alternatives include Zoho CRM, HubSpot Sales Hub, Freshsales, Pipedrive, and Salesforce Sales Cloud.
Phone support and a dedicated account manager are included in the top-tier Exceed plan; the Elevate plan includes email support.