Odoo CRM review 2026: visual pipeline management, predictive lead scoring, and sales forecasting built into Odoo's ERP suite. Compare pricing and alternatives.
Odoo CRM organizes a sales team's pipeline into a visual, drag-and-drop Kanban board where opportunities move through configurable stages from first contact to closed-won, with win probability and time-in-stage tracked automatically.
Because it's built on the same database as the rest of Odoo, a closed deal in Odoo CRM can trigger a quote, sales order, and invoice automatically, connecting sales activity directly to fulfillment and accounting without manual handoffs.
Predictive lead scoring uses a machine-learning model trained on historical CRM data to estimate each lead's probability of closing, which teams can use to prioritize follow-up or drive automated lead-assignment rules by score, territory, or round robin.
Leads are captured automatically from website forms, email aliases, live chat, and trade-show imports, while every call, email, and meeting logged against a contact builds a full activity timeline that supports pipeline and win-loss reporting.
Odoo CRM can be used for free with unlimited users through the One App Free plan. Businesses that also want Odoo's Sales, Marketing, or Accounting apps move to the Standard plan (around $31/user/month billed annually) or Custom plan (around $47/user/month billed annually).
Pricing is per named user across whichever Odoo apps are active, so a sales team using only CRM pays nothing beyond the free tier, while teams adopting the full suite pay per seat for the whole bundle.
Yes, Odoo CRM can be used for free with unlimited users through Odoo's One App Free plan; the paid Standard and Custom plans add the rest of Odoo's apps alongside it.
Yes, it includes predictive lead scoring, a machine-learning model trained on historical CRM data that estimates each lead's probability of converting.
Yes, because CRM shares a database with Odoo's Sales and Accounting apps, a won opportunity can trigger a quote, sales order, and invoice automatically.
Leads are captured automatically from website forms, dedicated email aliases, live chat conversations, and CSV imports from events or trade shows.
Yes, small teams can start on the free One App Free plan, though the value grows as a business connects CRM to other Odoo apps like Sales and Marketing.
Odoo CRM offers less marketing-automation and app-marketplace depth than CRM specialists like Salesforce or HubSpot, but provides tighter native integration with quoting, invoicing, and inventory at a lower total cost.
Yes, pipeline stages, fields, and views are fully customizable to match a team's specific sales process.