SuiteCRM is a free, open-source CRM for sales, marketing, and support. Self-host for free or use managed hosting from GBP 50/month.
SuiteCRM is a free, open-source customer relationship management platform that any organization can download, self-host, and modify without licensing fees. It was created in October 2013 by SalesAgility, a Scotland-based software company, as a fork of SugarCRM's Community Edition after SugarCRM announced it was discontinuing free, open-source development in favor of a commercial-only model.
Because it is licensed under the AGPLv3, SuiteCRM's full source code remains publicly available and any modifications distributed or run as a network service must also be open-sourced. SalesAgility continues to actively maintain and extend SuiteCRM, and the project marked its 10-year anniversary in 2023.
SuiteCRM covers the core CRM workflow: accounts and contact management, lead and opportunity tracking, sales pipeline visualization, and quote generation, alongside marketing campaign tools and customer support case management.
Because the source code is fully accessible, technical teams can build custom modules, adjust the data model, and integrate with other systems without waiting on vendor roadmaps -- a key differentiator from closed commercial CRMs.
SalesAgility also offers Suite:OnDemand, a fully managed SaaS hosting option, plus optional add-ons like SuiteASSURED, a warrantied support package with legal indemnities aimed at businesses that want the guarantees of commercial software with the flexibility of open source.
The SuiteCRM Community Edition software itself is completely free to download, self-host, and modify, with no per-user fees or usage caps. For teams without in-house IT resources, SalesAgility sells fully managed hosting starting from roughly 50 British pounds a month, one-time implementation packages such as Quick Start from about 2,520 pounds, and paid support tiers ranging from Standard Support (around 1,200 pounds a year for 10 hours) to SuiteASSURED (from about 3,350 pounds a year), which adds warranty coverage and priority support.
Yes, the core SuiteCRM software is free to download, self-host, and modify with no per-user fees. Optional managed hosting and paid support packages are available for an additional cost.
SuiteCRM originated in 2013 as a fork of SugarCRM's Community Edition after SugarCRM discontinued its free open-source version, but the two are maintained by separate companies today: SuiteCRM by SalesAgility, and SugarCRM (now SugarAI) as its own commercial company.
SuiteCRM is developed and maintained by SalesAgility, a company headquartered in Stirling, Scotland.
SuiteCRM is released under the GNU Affero General Public License version 3 (AGPLv3), an open-source copyleft license.
Self-hosting requires server administration knowledge; organizations without in-house IT can instead use SalesAgility's managed hosting or Quick Start implementation packages.
SuiteASSURED is an optional paid support package from SalesAgility that adds a warranty, legal indemnities, and priority support to the free open-source software.
Yes, because the full source code is open, developers can build custom modules and modify the data model to fit specific business needs.