Bitrix24 combines CRM, tasks, telephony, and collaboration in one platform. Compare pricing plans, key features, pros, cons, and FAQs.
Bitrix24 is an all-in-one business management platform built by Bitrix, Inc. that bundles CRM, project and task management, team communication, and website tools into a single subscription.
The underlying company, Bitrix, was founded in 1998, while the Bitrix24 product itself launched in 2012 as a cloud-based collaboration suite aimed at small and midsize businesses that want to avoid stitching together many separate point tools.
Bitrix24 is available both as a cloud (SaaS) service and as a self-hosted, on-premise edition, and its interface is localized into 18 languages, reflecting a large international customer base.
At its core, Bitrix24 provides a CRM with sales pipeline and deal management, lead tracking, and integrated telephony and email so sales teams can manage the full customer lifecycle in one place.
Project and task tools include Kanban boards, Gantt charts, and Scrum-style workflows, alongside a company intranet, group chat, video conferencing, and a social feed for internal communication.
Higher tiers add marketing automation (including email and WhatsApp campaigns), a website and online store builder, HR and time-tracking tools, workflow automation and robotic process automation, and e-signature capabilities.
Bitrix24 uses a freemium pricing model. The Free plan supports 1-2 users with 5 GB of storage, basic CRM, task boards, shared calendars, and chat and video calls.
Paid cloud plans include Basic (from $49/month billed annually, up to 5 users), Standard (from $99/month billed annually, up to 50 users), and Professional (from $199/month billed annually, up to 100 users), each unlocking progressively more sales, marketing, and automation features.
Enterprise plans scale from 250 to 10,000 users with multiple terabytes of storage and a 99.95% uptime SLA. Unlike many per-seat CRM tools, Bitrix24's paid plans charge a flat rate that covers all users included in that plan's user cap.
Bitrix24 is used as an all-in-one platform for CRM, sales pipeline management, project and task tracking, team communication, and marketing, replacing the need for several separate business tools.
Yes, Bitrix24 offers a free plan for 1-2 users with basic CRM, task boards, shared calendars, and chat and video calls; paid plans unlock more users, storage, and features.
Paid cloud plans start at $49/month billed annually for the Basic plan (up to 5 users), with Standard, Professional, and Enterprise tiers priced higher as user limits and features increase.
Bitrix24 is made by Bitrix, Inc., a company founded in 1998 and headquartered in Alexandria, Virginia; the Bitrix24 product itself launched in 2012.
Yes, in addition to its cloud version, Bitrix24 offers a self-hosted, on-premise edition for organizations that need to manage their own servers and data.
Bitrix24 includes a CRM with sales pipeline management, lead tracking, telephony, and email integration, making it suitable for small and midsize sales teams.
Bitrix24's interface is available in 18 languages.
Common alternatives include HubSpot, monday.com, Zoho One, and Salesforce.