Kommo (formerly amoCRM) is a messaging-first CRM with unified inbox, Salesbot automation and AI agents. Compare its pricing, features and top alternatives.
Kommo, known for over a decade as amoCRM before its 2022 rebrand, is a customer relationship management platform built around the idea that most sales conversations now happen inside messaging apps rather than email. Instead of treating WhatsApp, Instagram and web chat as bolted-on channels, Kommo routes every conversation into a single unified inbox tied to the underlying deal and contact record, so a sales rep sees the full conversation history alongside pipeline status, tasks and notes in one place.
The product is organized around a visual, kanban-style sales pipeline that reps can customize to match their own sales process, combined with a no-code automation builder (Salesbot) for constructing chatbot-driven qualification and follow-up flows, and a newer AI Agent layer that can draft replies, summarize threads and handle parts of a conversation autonomously. This combination makes Kommo popular with teams that do a large share of their selling over chat apps rather than phone or email.
Kommo's core feature set centers on its unified inbox, which merges WhatsApp, Instagram Direct, Facebook Messenger, Telegram, email and website chat into one thread per contact, eliminating the need to check multiple apps to manage a single lead. Around that inbox sits a drag-and-drop sales pipeline with customizable stages, deal cards, task automation and lead-scoring rules that let managers see exactly where every deal stands.
Salesbot, Kommo's no-code automation builder, lets non-technical users design branching chatbot flows for lead qualification, appointment booking and re-engagement campaigns without writing code. The newer AI Agent capability builds on top of this by generating reply suggestions, summarizing long conversations, and in higher-tier plans operating with a degree of autonomy across dozens of concurrent agents. Native mobile apps for iOS and Android include a business-card scanner for quickly digitizing leads captured at in-person events, and the platform integrates with a large marketplace of third-party apps, payment gateways and e-commerce tools.
Kommo prices per user per month across four tiers with a minimum six-month billing commitment: Base at $15, Advanced at $25, Pro at $45, and a custom-quoted Enterprise tier. Each step up increases the active-lead cap per user (2,500 to 5,000 to 10,000), the number of connected WhatsApp/Instagram accounts, and the depth of automation and AI features available, with Salesbot and broadcast messaging unlocked starting at Advanced and the full AI agent kit and analytics suite reserved for Pro and Enterprise.
All plans come with a 14-day free trial that requires no credit card and gives full access to every feature, limited only by 10GB of trial media storage. There is no permanent free plan, so teams that want to keep using Kommo beyond the trial must commit to one of the paid tiers, generally billed six months at a time.
Kommo was known as amoCRM until it rebranded in October 2022; the product, team and pricing carried over unchanged.
No, Kommo does not offer a permanent free plan, but every paid tier includes a 14-day free trial with full feature access and no credit card required.
Kommo starts at $15 per user per month for the Base plan, rising to $25 for Advanced and $45 for Pro, with a custom-priced Enterprise tier, all billed on a minimum six-month cycle.
Yes, WhatsApp is one of Kommo's core native channels, integrated directly into the unified inbox alongside Instagram, Messenger, Telegram, email and web chat.
Salesbot is Kommo's no-code chatbot builder that lets teams design automated conversation flows for lead qualification, follow-up and appointment booking.
Kommo is best suited for small and mid-sized sales, marketing and support teams that do a large share of their selling over messaging apps like WhatsApp and Instagram.