See what Quantum Metric costs, who it is built for, and how its session replay and Felix AI features compare before you buy. Independent 2026 breakdown.
Quantum Metric is an enterprise-grade digital experience analytics platform that unifies quantitative behavioral data with qualitative session replay so that product, UX, engineering, and business teams can work from a single, quantified view of the customer experience. Founded in 2015 by Mario Ciabarra and based in Colorado Springs, Colorado, the company built its platform around the idea that most organizations struggle because different teams measure success with different, disconnected tools.
Since reaching a valuation above 1 billion dollars in 2021, Quantum Metric has expanded from a pure analytics and replay tool into what it now calls a continuous product design platform, adding agentic AI capabilities under the Felix brand that summarize sessions, surface anomalies automatically, and recommend or trigger actions across connected systems. The platform is aimed squarely at large enterprises running high-traffic digital properties where even small conversion or performance issues carry significant revenue impact.
At its core, Quantum Metric captures full, DOM-accurate session replay alongside structured behavioral data, letting teams both watch exactly what a user experienced and quantify how common or costly that experience was across the whole user base. Journey and funnel visualization, interaction heatmaps, and automated anomaly detection help teams spot friction points such as rage clicks, form abandonment, or error states without manually reviewing thousands of sessions.
The Felix AI layer adds an Analyst mode that automatically summarizes patterns across sessions, an Agent mode that can act on identified issues, and a Partner mode intended for deeper collaborative investigation. Additional capabilities include real-time data activation to downstream systems, PII redaction during implementation, employee experience monitoring, contact center integrations, and data streaming to customer-owned data warehouses for teams that want to combine Quantum Metric data with their own analytics infrastructure.
Quantum Metric does not publish self-serve pricing tiers or a starting price. Instead, every customer receives a custom quote based on the number of websites, mobile apps, and other digital properties they want monitored, the volume of session and event data collected, and the level of customer success and professional services bundled into the contract.
This enterprise sales-led pricing model is typical of large-scale digital experience and session replay platforms and reflects Quantum Metric's focus on large organizations rather than small businesses or individual developers. Prospective buyers should expect a scoping conversation with the Quantum Metric sales team, and total cost can vary significantly depending on traffic volume, number of properties, data retention needs, and optional add-ons like employee experience monitoring or contact center integration.
Quantum Metric is used by enterprises to combine quantitative analytics with session replay so product, UX, and engineering teams can identify and quantify friction in digital experiences and prioritize fixes by business impact.
Quantum Metric does not publish pricing. Cost is custom and depends on the number of digital properties monitored, session and data volume, and the service level included in the contract.
Quantum Metric was founded in 2015 by Mario Ciabarra and is headquartered in Colorado Springs, Colorado.
Felix is Quantum Metric's agentic AI layer, offering Analyst mode for automated insight summarization, Agent mode for taking or recommending action, and Partner mode for deeper collaborative analysis.
Yes. Quantum Metric raised a 200 million dollar Series B round in January 2021 that valued the company above 1 billion dollars, and it has raised roughly 250 million dollars in total disclosed funding.
Quantum Metric focuses on session-level replay and quantified friction detection for enterprise product and UX teams, whereas Google Analytics is primarily a traffic and marketing analytics tool without native full session replay.
Yes, initial setup typically involves tagging digital properties and configuring PII redaction, and Quantum Metric's team provides implementation support as part of enterprise contracts.
Quantum Metric is sold through a sales-led enterprise process rather than public self-serve signup, so prospective customers should contact sales to discuss a trial or proof of concept.