Zoom Review, Pricing & Features

Explore Zoom's video meeting features, AI Companion tools, and pricing plans from free Basic to Business Plus and Enterprise tiers.

Category
Productivity
Pricing
freemium, from Free for basic meetings; Pro plan from approximately 13.33 dollars per user per month billed annually
Verified
Not yet
Last updated
July 19, 2026
Founded
2011
Headquarters
San Jose, California, United States
Team ManagementFreemium

What Is Zoom

Zoom is a video conferencing and unified communications platform built by Zoom Video Communications, founded in 2011 by Eric Yuan and headquartered in San Jose, California. Its core video meeting product launched publicly in 2013 and became one of the most widely adopted communication tools in the world.

Beyond video calls, Zoom has expanded into a broader Zoom Workplace suite that includes team chat, whiteboarding, scheduling, and Zoom Phone for cloud calling, positioning itself as an all-in-one collaboration platform rather than a single-purpose meeting app.

Zoom serves everyone from individual freelancers hosting free one-on-one calls to large enterprises running company-wide webinars, virtual events, and contact centers on the platform.

Key Features

HD video and audio meetings support screen sharing, virtual backgrounds, breakout rooms, and cloud or local recording.

AI Companion, Zoom's generative AI assistant, provides automatic meeting summaries, smart chat replies, and follow-up task extraction across supported plans.

Zoom Team Chat and Whiteboard extend collaboration beyond live meetings for asynchronous work.

Zoom Rooms and Zoom Phone extend the platform into physical conference rooms and cloud telephony, respectively, as add-on products.

Pricing

Zoom's Basic plan is free and supports meetings up to 100 participants with a 40-minute cap on group calls.

Pro (around 13.33 dollars per user per month annually) removes the time cap for meetings up to 30 hours; Business (around 18.33 dollars per user per month annually) adds SSO and supports up to 300 participants; and Business Plus (around 29 dollars per user per month annually) bundles in Zoom Phone and Workspace Reservation.

Enterprise pricing is custom and includes unlimited cloud storage and dedicated support for large organizations.

Key Features

Pros & Cons

Pros

  • Free Basic plan usable for unlimited one-on-one calls and 40-minute group meetings
  • AI Companion included at no extra cost on paid plans
  • Widely adopted, making it easy for external participants to join without installation friction
  • Reliable call quality and broad device and OS support
  • Scales from solo users to large enterprise deployments with dedicated Enterprise support

Cons

  • Free plan caps group meetings at 40 minutes
  • Advanced features like SSO and larger participant caps require Business tier or above
  • Add-on products (Phone, Webinars, Events, Contact Center) increase total cost beyond base meeting plans
  • Enterprise pricing is not publicly listed and requires a custom sales quote

Pricing

Frequently Asked Questions

Is Zoom free?

Yes, Zoom's Basic plan is free and supports meetings for up to 100 participants, though group meetings are capped at 40 minutes.

How much does Zoom Pro cost?

Zoom Pro costs around 13.33 dollars per user per month billed annually, or 16.99 dollars per user per month billed monthly.

What is Zoom AI Companion?

AI Companion is Zoom's generative AI assistant that provides meeting summaries, smart chat replies, and task extraction, included on paid plans at no extra cost.

How many people can join a Zoom meeting?

The Basic and Pro plans support up to 100 participants, Business supports up to 300, and higher participant capacities are available through add-ons or Enterprise plans.

Who founded Zoom?

Zoom was founded in 2011 by Eric Yuan, a former Cisco WebEx engineer, and is headquartered in San Jose, California.

Is Zoom Phone included in Zoom's video plans?

No, Zoom Phone is a separate cloud calling product, though it is bundled into the Business Plus plan.

Does Zoom offer webinars?

Yes, Zoom Webinars and Zoom Events are separate add-on products for large-scale broadcasts and virtual events.

Is Zoom publicly traded?

Yes, Zoom Video Communications trades on NASDAQ under the ticker ZM.

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