DelightChat unifies WhatsApp, Instagram, and email support with WhatsApp marketing automation for D2C brands. Plans start at $29/month with a 14-day trial.
Category
Customer Support
Pricing
Subscription with free trial, from $29/month
Verified
Not yet
Last updated
July 18, 2026
Founded
2020
Headquarters
Delaware, USA (legal); distributed team across India and Southeast Asia
Web AppiOSFree TrialAndroidAPIAIFreemium
Overview
DelightChat is an omnichannel helpdesk and WhatsApp marketing platform built for D2C and e-commerce SMEs, founded in 2020 by Preetam Nath and Sankalp Jonna.
It unifies the WhatsApp Business API, Instagram, Facebook, email, and live chat into one team inbox, with tight Shopify integration that surfaces order data directly inside conversations.
Key Features
The Helpdesk half centralizes multi-channel conversations with assignment rules and canned responses, while the Marketing half uses the official WhatsApp Business API for broadcast campaigns, abandoned-cart recovery, and shipping notifications.
An AI chatbot handles first-response automation across channels before escalating to human agents, and the product is available as a web app plus a native Shopify App Store listing.
Pricing
Plans are tiered at roughly $29 (Startup), $99 (Scale), and $299 (Growth) per month, with a 14-day free trial available before committing to a paid plan.
Pricing scales with conversation volume, team seats, and automation depth, positioning DelightChat as an affordable alternative to enterprise helpdesk suites for growing e-commerce brands.
Key Features
Unified Team Inbox — WhatsApp, Instagram, Facebook, email, and live chat in one shared view.
Official WhatsApp Business API — Compliant messaging, broadcasts, and automation via Meta's official platform.
Shopify Order-Context Lookup — View a customer's order history inline with the conversation.
WhatsApp Marketing Automation — Abandoned-cart recovery, order updates, and shipping notifications.
AI Chatbot — Automated first-response handling across channels before human handoff.
Broadcast Campaigns — Bulk WhatsApp messaging to segmented customer lists.