Missive review: a shared team inbox and chat platform for collaborating on email, SMS, and social messages. See features, pricing, and top alternatives.
Category
Communication
Pricing
Freemium, from Free (up to 3 users); paid plans from $14/user/month billed yearly
Verified
Not yet
Last updated
July 18, 2026
Founded
2015
Headquarters
Quebec City, Canada
WindowsWeb AppiOSFree TrialAndroidAPIAIMac
Overview
Missive is a shared team inbox and internal chat platform designed for teams that collaborate around email, SMS, and social messages. Founded in 2015 in Quebec City, Canada, by Philippe Lehoux, Etienne Lemay, and Rafael Masson, the company is fully bootstrapped without venture capital funding.
The product's core idea is to combine a shared inbox with real-time internal team chat embedded directly inside email threads, letting teammates coordinate on responses without switching to a separate messaging app.
Key Features
Missive supports shared email, SMS, and social accounts, conversation assignment and tagging, shared draft collaboration where teammates can see each other typing responses in real time, and tasks tied directly to conversations.
Higher tiers add automation rules for routing and labeling messages, integrations with external tools, an API for custom workflows, AI-assisted drafting, and analytics/reporting for team performance.
Pricing
Missive offers a free plan for teams of up to 3 users with core shared-inbox and chat features. Paid plans are Starter at $14 per user per month (up to 5 users), Productive at $24 per user per month (up to 50 users), and Business at $36 per user per month (unlimited users), all billed yearly with monthly billing also available.
Every paid plan includes a 30-day free trial with no credit card required, and pricing scales with added features like unlimited shared inboxes, advanced automation, SSO, and priority support at higher tiers.
Key Features
Shared team inbox — Multiple teammates can view, discuss, and respond to the same email, SMS, or social conversations from one shared address.
In-thread internal chat — Real-time team chat embedded directly inside email conversations for discussing how to respond.
Shared draft collaboration — Teammates can see each other typing a reply in real time before it's sent.
Conversation assignment and tagging — Assign conversations to specific team members and organize them with labels.
Tasks tied to conversations — Turn emails or messages into trackable tasks without leaving the conversation.
Automation rules — Automatically route, label, or assign incoming messages based on custom rules.
Multi-channel support — Manage email, SMS, and social/messaging accounts from a single shared inbox app.
AI-assisted drafting — AI features help draft replies faster on eligible plans.
Pros & Cons
Pros
Combines shared inbox and internal team chat in one native app
Bootstrapped, profitable company independent of VC pressure
Free plan available for very small teams
Multi-channel support beyond just email, including SMS and social accounts
Per-user pricing can add up for larger teams compared to some flat-rate alternatives
Free plan is limited to just 3 users
Higher-tier features like SSO and advanced analytics are gated behind the most expensive plan
Primarily desktop/web and mobile app focused, without the extensive third-party app marketplace some competitors offer
Best value requires annual billing; monthly billing costs more per seat
Pricing
Free $0 N/A
Starter $14/user/month (billed yearly) Annual (monthly available at higher rate)
Productive $24/user/month (billed yearly) Annual (monthly available at higher rate)
Business $36/user/month (billed yearly) Annual (monthly available at higher rate)
Frequently Asked Questions
What is Missive used for?
Missive is used as a shared team inbox and internal chat tool, letting multiple people collaborate on shared email, SMS, and social message accounts from one app.
Is Missive free?
Missive offers a free plan for teams of up to 3 users; paid plans start at $14 per user per month billed yearly.
Who founded Missive?
Missive was founded in 2015 in Quebec City, Canada, by Philippe Lehoux, Etienne Lemay, and Rafael Masson.
Does Missive have internal team chat?
Yes, Missive embeds real-time internal chat directly inside email threads so teams can discuss responses without leaving the conversation.
How is Missive different from Slack or Gmail?
Unlike Slack, Missive is built around shared inboxes for email/SMS/social conversations rather than general team messaging, and unlike Gmail, it adds native internal chat, task management, and multi-user collaboration on the same inbox.
Does Missive offer a free trial for paid plans?
Yes, all paid plans include a 30-day free trial with no credit card required.