ClickHelp is a cloud documentation platform for technical writers. Compare pricing plans, single-sourcing features, translation tools, pros, and cons.
ClickHelp was founded in 2010 in Yerevan, Armenia, to give technical writing teams a fully cloud-based alternative to desktop documentation authoring tools, letting distributed teams write, review, and publish documentation collaboratively from a browser rather than syncing files between local installations.
The platform is used by software vendors and product teams to produce user manuals, API references, and knowledge bases, with a particular emphasis on single-sourcing: writing content once and reusing it across multiple product versions and output formats rather than maintaining separate copies.
Single-source publishing lets teams maintain one set of content and generate multiple outputs, web help, PDF, and CHM, from it, while multi-version documentation management keeps docs for several product releases organized in parallel. Built-in translation management supports localization workflows for teams publishing documentation in multiple languages.
ClickHelp also includes API documentation support, in-depth analytics on reader behavior within published docs, context-sensitive help configuration for embedding documentation inside a software product, and content migration tools that import existing docs from Word, HTML, CHM, and OpenOffice.
ClickHelp is sold as a monthly subscription with three tiers: Starter at $185/month, Growth at $310/month, and Professional at $610/month (all prices exclude tax). Higher tiers increase author seats, storage, and access to advanced features like deeper analytics and translation workflows.
The platform includes enterprise-grade security as standard, SOC 2 Type II certification, GDPR/CCPA compliance, AES-256 encryption, and a 99.9% uptime SLA with daily automatic backups, across its paid tiers.
ClickHelp is used to create, host, and publish technical documentation, including user manuals, API references, and knowledge bases, entirely from a browser-based platform.
ClickHelp's plans start at $185/month for Starter, $310/month for Growth, and $610/month for Professional, excluding tax.
Yes, ClickHelp includes translation and localization management features for teams publishing documentation in multiple languages.
Single-sourcing means writing content once and reusing it across multiple output formats (web help, PDF, CHM) and multiple product versions, instead of maintaining separate copies of the same content.
Yes, ClickHelp provides content migration tools that import documentation from Word, HTML, CHM, and OpenOffice formats.
ClickHelp is used by software vendors and technical writing teams, including enterprise clients like IBM, to manage documentation across multiple product versions and languages.