Trengo unifies WhatsApp, email, chat, and social channels into one inbox. See pricing plans from EUR125 a month, key features, and top alternatives.
Trengo is a customer engagement platform founded in 2017 and based in Utrecht, Netherlands, built to unify the many channels customers use to reach a business, including email, WhatsApp, live chat, social media, and voice, into a single shared inbox. Rather than forcing support and sales teams to juggle separate apps for each channel, Trengo consolidates conversations so a team can respond from one place regardless of where a message originated.
The platform has become particularly well known for its deep WhatsApp Business API integration, which is a major differentiator in European and e-commerce markets where WhatsApp is a dominant customer communication channel, something many US-focused helpdesk tools support less natively.
Trengo has raised significant venture funding, including a 36 million dollar Series A round, and serves small-to-midsize businesses through larger enterprise customers with tiered plans that scale by team size and monthly conversation volume.
At the center of Trengo is a unified team inbox that pulls in messages from email, WhatsApp, live chat, Instagram, Facebook, and voice calls, letting agents see and respond to every conversation without switching tools. The WhatsApp Business API integration supports two-way messaging, broadcast campaigns, and automated flows, which is central to Trengo's appeal for e-commerce and consumer-facing brands.
AI-powered chatbots and rule-based automation handle first-line triage, routing, and frequently asked questions before a conversation reaches a human agent, while internal notes, assignment rules, and service-level agreement tracking help teams collaborate on shared conversations without confusion.
Trengo also includes a reporting and analytics dashboard for tracking response times and conversation volume, along with integrations to e-commerce and CRM platforms such as Shopify and HubSpot, letting customer context flow directly into support conversations.
Trengo's published plans are priced in euros and scale by both team size and monthly conversation volume. Essentials starts at 125 euros a month for 5 users and 100 conversations, Boost is 185 euros a month for 5 users and 300 conversations, and Pro is 310 euros a month for 5 users and 1,000 conversations; a custom-priced Enterprise plan is available for larger teams with higher volume or advanced security requirements.
Because all plans have a 5-user minimum and price out additional conversation volume, smaller teams that need more than the included conversation allowance, or teams larger than 5 users, should expect the effective monthly cost to rise beyond the listed starting price.
Trengo unifies customer communication channels, including email, WhatsApp, live chat, social media, and voice, into one shared team inbox.
Trengo is headquartered in Utrecht, Netherlands.
Trengo was founded in 2017.
Plans start around 125 euros a month, roughly 133 US dollars, for 5 users and 100 conversations, scaling up through Boost and Pro tiers plus a custom Enterprise plan.
Yes, Trengo integrates natively with the WhatsApp Business API for two-way messaging and automation.
Trengo commonly offers a free trial period for prospective customers to evaluate the platform before subscribing.
Yes, Trengo includes AI-powered chatbots and automation rules for conversation triage and routing.
Trengo is commonly compared to Front, Zendesk, Intercom, and HubSpot Service Hub.